Everyone likes going out to eat. It’s a great way to “get out of” cooking, enjoy some time with family or friends, or try a unique dish that you wouldn’t be able to replicate at home. Frankly, it’s nice to be taken care of and enjoy a good meal. Unfortunately, there’s been a disturbing trend rising in the restaurant industry since the COVID-19 pandemic. Customers have become more hostile toward restaurant employees and wait staff. If you’ve seen other patrons show entitlement and rudeness, you’re not imagining things.
Every business owner knows that your workers are the backbone of your success. Without them, after all, your company could not exist at all.
For entrepreneurs in the restaurant and hospitality industry, though, the work of your service team is especially critical. It’s their job to provide guests with an exceptional experience, one that keeps them coming back.
November 2, 2020 To my fellow hospitality employees,
To say it has been a tough year for us would be an understatement. I do not need to remind you of the immense emotional and economic strains this pandemic has had, and is still having, on all of us. I also do not believe blanket statements and statements of false hope are useful in this case. As we have always been a customer-driven industry, I am only here to remind you that you first need to take care of yourself before you can take care of others.
This past week I watched as our industry was essentially shut down because of one of the most far-impacting health crises our world has ever known. This affected, and is still affecting, millions of us from across the United States. Like many of you, I have been on a roller-coaster of emotion. In the short span of a few days, I have felt scared, angry, anxious, and helpless. It is hard not to feel the weight of uncertainty our industry is currently faced with, and how the quality of life of so many of us has suffered.