Everyone likes going out to eat. It’s a great way to “get out of” cooking, enjoy some time with family or friends, or try a unique dish that you wouldn’t be able to replicate at home. Frankly, it’s nice to be taken care of and enjoy a good meal. Unfortunately, there’s been a disturbing trend rising in the restaurant industry since the COVID-19 pandemic. Customers have become more hostile toward restaurant employees and wait staff. If you’ve seen other patrons show entitlement and rudeness, you’re not imagining things.
Every business owner knows that your workers are the backbone of your success. Without them, after all, your company could not exist at all.
For entrepreneurs in the restaurant and hospitality industry, though, the work of your service team is especially critical. It’s their job to provide guests with an exceptional experience, one that keeps them coming back.